Facts at a Glance

How It Works: Mobile Crisis Intervention Services is available to all Connecticut residents and can be accessed by dialing 2-1-1 and, at the prompt, pressing "1" for "crisis." Callers are connected to a crisis specialist who triages the call and transfers to a local Mobile Crisis provider who gathers information in order to dispatch a trained mental health clinician to the location of the child/youth, arriving no more then 45 minutes.

Following the initial crisis, the clinician and other members of the Mobile Crisis team will meet with the family for up to six weeks, develop a Crisis Safety Plan, and connect them with additional mental and behavioral health resources within the community.

Hours of Operation: Trained Mental Health  Clinicians are available to be dispatched to the home or community for a face  to face evaluation within 45 minutes from 6 am to 10 pm, Monday through Friday,  and 1 pm to 10 pm on weekends and holidays. Additionally, they are  available immediately to talk by phone and evaluate the situation, 24 hours a  day, 365 days per year.

Who is it for?   Mobile Crisis is available for any family who has a child 0-18 years old, who is experiencing a mental or behavioral health crisis.

When to Call: Dial when a child in your care is:

  • Having a behavioral crisis that's too much to handle on your own.
  • Uncommunicative to you.
  • Out of control or destroying property.
  • At risk of acting violently or dangerously.
  • At risk of threatening to hurt him/herself or others.

What will happen:

  • You will be connected to a trained Mobile Crisis counselor.
  • Mobile Crisis will help resolve the crisis immediately over the phone or will come immediately to your location.
  • Mobile Crisis responds 24 hours a day, 7 days a week.
  • Services are confidential, and there is no cost to the family.